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Contact Us

We're here around the clock — reach us on WhatsApp or email

Our support team is always on standby. Whether you have a transaction issue, account question, or general enquiry — send us a message and we'll respond promptly.

Fastest Response

WhatsApp

Send us a message on WhatsApp for quick, real-time support — available 24/7.

Message us on WhatsApp

Reply within 2 hours

Email

For detailed complaints, account enquiries, or anything requiring a written record.

Send us an Email

Reporting a Transaction Issue

To speed up your resolution, please include:

  1. Your registered email address or phone number
  2. The transaction amount, date, and time
  3. The service type — e.g. MTN 2GB Data or EKEDC Electricity ₦5,000
  4. The recipient phone number or meter number
  5. A screenshot of your transaction history (if available)

We investigate and resolve all verified failed transactions within 24 hours.

Frequently Asked Questions

Many common questions are already answered on our FAQ page. Check there first — you may find an instant answer about top-ups, wallet funding, failed transactions, and more.

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